Before launch: Our free guides and samples are available now. Paid purchases, subscriptions and email sign-ups are not open. The purchase provisions below describe the policy that will apply when sales open; viewing this website does not place an order or start a subscription.
Our 14-day launch guarantee
Once sales open, you may request a full refund of a Shanghai Shopping Field Guide purchase, or the first Carry China Weekly membership payment, within 14 days of that payment. This voluntary guarantee applies even if you have downloaded the PDF or read an edition. We do not require proof that you have read less than a particular amount. A refunded guide purchase ends the licence associated with that purchase. Refunding the first membership payment will also cancel future renewals and end that subscription access.
Renewals and problems with an order
The first-payment guarantee does not restart with every monthly renewal. We will still help resolve duplicate charges, content that was not delivered, incorrect billing, a renewal after timely confirmed cancellation, or a product materially different from its description. Where appropriate, we will restore delivery or coordinate a refund with Waffo. Contact us promptly with the issue; the 14-day voluntary guarantee does not limit your statutory rights or any applicable Waffo remedies.
How to request a refund
Email 20774807@qq.com; we will coordinate eligible refunds with Waffo, including subscription refunds. Eligible one-time orders may also offer a refund request through the Waffo customer portal. Include the purchase email address, order reference if available, and the product or charge concerned. For the 14-day guarantee, simply say you are requesting that guarantee; no detailed justification is needed. Do not send payment card numbers or passwords.
We aim to respond within two business days. Waffo handles payment refunds through the original payment method where supported. The time for funds to appear depends on Waffo and your payment provider; our response time is not a promise of an instant bank credit.
How to cancel monthly membership
Sign in to the Waffo customer portal using your purchase email and cancel the subscription online. Do this at least 48 hours before the next renewal under Waffo’s Buyer Terms. Save the confirmation. If you cannot access the portal, email us promptly for help.
Cancellation stops future renewals; it does not automatically refund an earlier charge. You keep the service for the remainder of the paid period unless the payment is refunded. Stopping delivery using an email unsubscribe link alone does not cancel the paid subscription.
Your consumer rights remain
This policy supplements rights provided by applicable law and Waffo’s Buyer Terms. It does not remove rights concerning faulty digital content, non-delivery or an applicable withdrawal period. Where immediate delivery affects a statutory withdrawal right, any legally required consent and acknowledgement must be requested at checkout; this policy alone is not that consent.
Contact
Li Yun Zhe, operating as Carry China, China. Email 20774807@qq.com. Please contact us first with a purchase problem so we can help resolve it; this does not restrict any right to contact Waffo, your payment provider or a relevant authority.